We carried out a number of client reviews in December, as we do every year. They give us a chance to see what’s going well and what we could do better. We thanks everyone for their time and input into the reviews, and we’re keen that the feedback will be used to help us keep our standards the very best.

In summary,

* 56% of clients rated us as Exceptional
* 25% rated Club Class as Very Good
* 19% rated Club Class as Good.

We are just about to go through a “Service Excellence Programme” run by EEF South. The programme costs £9000, which is part-funded by the European Social Fund. 46 Corporate Clients were surveyed and their results are then processed and we then get our training plan to continue to improve. The training / process management starts 18th February. Another example of us trying to get to 65% in 2008 as Exceptional!

Got any feedback of your own? Why not contact us and have your say!

Club Class are very pleased to announce the latest additions to our continuously expanding fleet servicing Heathrow Airport Transfers and Gatwick Airport Transfers, Southampton Seaport Transfers and Dover Seaport Transfers and Long Distance Travel.

The Volkswagon Passat Highline.

The Volkswagen Passat is a modern family saloon. The highline comes with full leather interior and lots of extras for our passengers comfort. The Highline also has a good sized boot, plenty of leg room and a 5* NCAP rating allowing our clients to travel in complete safety for all their Airport Transfer and Ferry Terminal requirements.
Club Class continues to invest in new, safe and reliable vehicles helping to achieve our core values of Safety, Reliability and Comfort on every journey including Airport Transfers, Seaport Transfers and Long Distance Travel.

We would like to welcome Kirsty Chapman to the office team. Kirsty started work with Club Class Chauffeurs as on Monday 13th October 2008 and will work as an Administration Assistant providing support within the administration team. As part of her role Kirsty will be taking bookings for Gatwick Airport Transfers, Heathrow Airport Transfers and Seaport transfers, for our corporate and private customers alike. We wish Kirsty every success with her employment at Club Class Chauffeurs – Good luck Kirsty!

We woud like to Welcome Richard Gilbert to the office team. Richard has been employed by Club Class Chauffeurs as the new Transport Co-Ordinator and started work on Tuesday 23rd September 2008. Richard will assist Paul Zecchin, Transport Manager in allocating work to ensure all our vehicles are in the right place at the right time for our Airport Transfers, Seaport Transfers and Long Distance Travel. Richard was previously the Transport Co-ordinator at Abbott Joinery and comes with exemplary references.