It was lovely to learn the other day that one of our client’s had such a thoroughly enjoyable and comfortable journey to London that they wrote to me to personally thank the driver, Vince Coates. Our client’s wife had a major operation and her husband had booked a London theatre performance as something for her to look forward to, however he was concerned over his wife’s comfort in the car.

Not only was Vince aware of her situation but also, with his expert knowledge of London, ensured that they had a smooth and relaxing journey but they also saw several parts of London that they had not seen before.

Well done Vince. Truly going the ‘extra mile’.

Jon

On Sunday one of our clients rallied a team of 20 cyclists to take on the gruelling London – Brighton Bike Ride (and on Father’s Day!).

Club Class Chauffeurs are always willing to sponsor good causes and the London – Brighton Bike Ride was in aid of the British Heart Foundation so it gives us great pleasure to sponsor them.

Thank you Steve Ellis who very kindly offered our client sponsorship out of his own pocket – our client was very moved that you thought of him and his cause.

We received, upon our Club Class website, a truly glowing report of our services and have summarised the comments as follows. Well done team, both admin, transport and of course our ‘Company Face’… the chauffeurs!

‘I have used Club Class frequently for about 10 years now, in both my past and my present employment. The Company has, in my opinion, always operated faultlessly. The cars are clean and well-maintained. The drivers are friendly and well presented. Bookings are dealt with efficiently and I receive an email confirmation within seconds of my call. Most importantly of all, I have never been let down. I have even, when traffic problems have occurred, had a call from the Company to advise leaving home a little earlier than planned!

I would absolutely recommend the services of Club Class’. Comments made by Jon, Bexhill-on-Sea.

THIS is what we are striving for and obtaining on a daily basis. For someone to take the time and effort to go on our website and write these glorious comments is fantastic. It confirms 100% that Club Class Chauffeurs continue to ‘delight’ our clients – something that is vital for us to remain ahead of the competition especially in such a competitive market.

Well done team. Keep up the good work.

Jon

Communication within a chauffeur company is absolutely paramount and hence when we receive information from our chauffeurs re road congestion it is imperative that we pass this information along the line.

This is what happened earlier in the week when one of our chauffeur’s, Steve Holter, made a call into our office.

There are ‘improvement building works’ taking place at Gatwick’s North Terminal which has proved problematic for passengers, taxis and chauffeur companies getting through in order to make the relevant drop-offs. There is, as you can imagine, quite a lot of confusion at the terminal with cars stopping all over in order to let passengers out and we therefore felt it imperative to call our clients who will be travelling to Gatwick in the near future, to collect them slightly earlier from their homes in order to give ample time in getting through the congestion.

Thank you Steve for your alertness in contacting the admin/transport team to keep us abreast of problems around the Gatwick terminal. All our chauffers are our ‘eyes and ears’ to what’s happening out there…..  Keep us informed to keep our clients informed - well done all.

This blog is a ‘Can you Help’ …..
As you are all aware, Club Class Chauffeurs have won the Sussex Express Business Award for Customer Care 2010 and Sara has been tirelessly contacting the Press and various publications in order to get some public awareness of our great success, however, at present, to no avail. Does anyone have any contacts in the Press / trade magazine world that you could pass onto Sara in order that she can try down different avenues.

It is such a shame for us not to blow our own trumpet in the public domain. Your help is very much appreciated. Thank you

I am very pleased to note our tremendous success in our drivers training and passing their NVQs – just fantastic. Not only does this extra qualification make Club Class Chauffers one of the forerunners in obtaining this for all their drivers but it is an extra string to your bows! Very well done all.

Here is a list of our drivers that have successfully passed the NVQ and we look forward to hearing success from those yet to train.

Well done to: David Awcock, David Tillson, John Wilkinson, Dave Parks, Steve Roberts, Kevin Francis, Steve Ellis, Alan Phypers, Kevin Bulman, Frank Aldridge, Bob Stapley, Steve Adde, Andy Donnelly, Steve Holter, Jonathan Dow and Paul Zecchin