Case Study: A smooth operator vs a one-man taxi / chauffeur
The Client
Based in West Sussex, a developer of visual display systems spending approximately £60k on airport chauffeur services.
The Problem
The client used a local ‘one man band’ airport Chauffeur service, who completed the journeys himself. He could of course only complete one journey at a time and frequently became ‘fully booked’. He could not always answer the phone, deal with enquiries and take bookings as the client would wish as he would be out on the road. Due to the niche markets this client operates in, they had to employ their staff with the skills required and thus they lived throughout the South of England and not necessarily local to their offices. The client needed to make a lot of changes and last minute bookings to meet their global clients requirements. The incumbent charged from his base, to the pick up point to the airport proving very costly.
The Solution
Club Class provided a fully functioning administrative centre, operating 24 hours per day, 7 days per week, 52 weeks per year. The client gained the confidence that Club Class would always provide the resource the client required even with last minute amendments and bookings. The client saved money for the journeys for staff who lived out of area as Club Class only charge passenger travelling miles and not the round trip.
