The information we require from you at the time of booking is:
On receipt of your booking you will receive confirmation by return email.
Once your payment has been accepted we will email you a receipt.
To pay for your airport transfer or long distance booking, you can pay by cheque or card at the time of booking. We accept most major credit/debit cards, including American Express.
To make an alteration to your airport transfer or long distance booking you will need to contact our office and advise us of the booking amendment as soon as possible. Fees may apply for amendments, please see our terms and conditions for full details.
If you wish to cancel your booking you must notify us by phone, email or post.
You are entitled to a refund depending on how far in advance of travel you notify us. Please see our terms and conditions for full details.
Your Club Class chauffeur will be waiting for you in the airport arrivals hall. The driver will have a Club Class Chauffeur board, with your name and destination clearly displayed.
In the unlikely event you are unable to locate your driver, please call our office where we will contact the driver to advise him of your location. It is advisable in this event to make your way to the airport information desk within the arrivals hall, where the driver will then locate you.
We monitor incoming flight arrival times so that your airport transfer chauffeur will be waiting for you when your flight arrives. If there are any delays we reschedule our work to accommodate the delay with no charge (or further delay) to the client.
We’re celebrating our renewed Investors In People Gold accreditation.